Adrian’s Safety Solutions FAQs (Frequently Asked Questions)
Brand Names, Product Lines and Parent Company
Orders and Order Status
Shipping, Freight and Delivery Questions
Connecting with Us
Marketing and Public Relations
Brand Names, Product Lines and Parent Company
What is the parent company name for your product lines?
Adrian’s Safety Solutions, Bednet® Cargo Control Solutions and Freight Saver are all brand names and products lines of parent company Adrian’s, Inc. When you see the name Adrian’s, Inc., it applies to all brands and product lines listed above.
Bednet® Cargo Control Products
I am concerned my smaller objects might slip through the openings in the Bednet®, is this a problem?
It is rare for small objects like hardware to not be in a larger vessel like a box or case. Once deployed, the Bednet® Cargo Restraint system compresses the load together. This forces the smaller objects to bunch together like one bigger object. For aggregate material like sand or mulch, a simple poly tarp placed underneath the Bednet® will keep the wind from sweeping some of the material away.
Some pickup nets have mesh sewn to it, why doesn’t the Original Bednet®?
The inclusion of mesh reduces the functionality of a net. On an odd-shaped load like a piece of equipment, the webbing grid should be able to conform and contact the item. The mesh will actually keep the webbing from doing this, and possibly fool you into thinking you are restraining your load with the stronger webbing, when in fact, the contact is made by the mesh. Furthermore, the mesh often tears or punctures around sharp corners or objects when the net is tightened.
Why is the grid pattern a little smaller than the bed of the truck?
The Original Bednet® is designed for immediate use with no alteration to the vehicle. It uses the truck’s factory anchor points. If the net was as large as the bed, the integrated adjustable straps would not have room to pull the net taught around lower profile loads. It may seem that a bigger net would be better. Think of the effective net size instead. Other systems may use separate straps that attach to the net. These straps can easily be lost.
It is also important to note that once a strap is attached to the interior of a net, everything outside that point is ineffective. It is also a time consuming and cumbersome process to make these attachments.
The Working Load Limit (WLL) seems low?
This is a source of much confusion and fuzzy math. A competitor has confused the market by calculating its WLL extraordinarily generously. We find this unsafe.
An appropriate working load is not a measure of where an item will fail. It is a measure of to force the item can withstand without danger of damage thousand times out of a thousand. It should be a small fraction of the strength of any single weakest critical component.
Bednets use 6,000 lb strength webbing and 1,500 lb buckles, so the WLL will be calculated from the buckle. Using a safety factor of 3 1/3, the weakest component strength (1,500 lbs) is divided by this factor to derive our stated WLL of 450 lbs.
Our comparative WLL would be more than 3,700 lbs if assessed similarly to a competitor’s product.
Please read our series of blog posts for more information on this important safety concern.
Adrian’s Safety Solutions: Warehouse/Rack Safety Products
What are the standard sizes for the Rack Safety Strap?
The Rack Safety Strap comes four standard sizes to fit five standard bays. Standard sizes range from 8 ft. to 13 ft. Custom sizes are available. Please contact our sales team at 1-866-423-3638 or firstname.lastname@example.org to discuss your custom order.
What are the standard sizes for the Rack Safety Net?
There are two version of the Rack Safety Net – sliding and fixed. Both the sliding and fixed Rack Safety Net standard sizes range from 8 ft. to 13 ft. Custom sizes are available. Please contact our sales team at 1-866-423-3638 or email@example.com to discuss your custom order.
What is the minimum order for a custom Adrian’s Safety Solutions product?
The minimum quantity for custom orders is typically 50 pieces. Please contact our sales team at 1-866-423-3638 or firstname.lastname@example.org to discuss your specific needs.
How do I determine what size of Rack Safety Strap I need?
The two basic pieces of information we need are beam length (in inches) and your overhang requirements. You can view more detailed information here.
Freight Saver Products
How do I determine which Freight Saver is right for my application?
Review the descriptions of our Freight Saver products here.
How do I attach the Freight Saver products to my trailer?
Freight Saver Cargo Solutions use the E-track within your trailers. We manufacture most Freight Saver products to work with either vertical or horizontal E-track systems.
Can I place an order online?
Yes. You can place your order online at the full retail price. Visit our store. If you are purchasing for a corporation or are reseller, please contact our sales and customer service team for corporate or wholesale pricing or to place your order. Contact us at 1-866-423-3638 or email@example.com to place your order.
Why can I not place a Canadian order through your website?
View Adrian’s Safety Solutions/Bednet Canadian distribution partners. Alternatively, you can contact us at 1-866-423-3638 or firstname.lastname@example.org to assist you with an order shipping to Canada.
How do I find a specific product on the website?
Select “Store” from the top navigation menu. Products are arranged in several categories to make your browsing experience easy. Click on a product category below to browse products within that category.
Do you list all of your products on the website?
Yes. All products currently available for sale are listed on the website, though we do many custom designed items and do not list all of those. Some products listed on the store indicate “call for pricing” so we can give you a custom quote. For current product availability contact our sales and customer service team at 1-866-423-3638 or email@example.com.
How set up a corporate account?
Setting up a corporate account is easy. Simply complete this form to start the process and a member of our team will contact you shortly.
How do I become a distributor?
Becoming a distributor is easy. Simply complete this form to start the process and a member of our team will contact you shortly.
I live / work in Canada. How can I place an order?
View Adrian’s Safety Solutions/Bednet Canadian distribution partners. Alternatively, you can contact us at 866-423-3638 or firstname.lastname@example.org to assist you with an order shipping to Canada.
Orders and Order Status
How do I place an order?
Corporate Accounts and Resellers – Contact our sales and customer service team at 866-423-3638 (ph), 865-522-5824 (fax) or email@example.com to place your order.
Consumers – you can place your order online. Start here.
What is your shipping cutoff time/when will my order ship?
Our shipping cutoff time is 11 a.m. Eastern for an order to be shipped out on the same day. If your order is placed after 11 a.m. Eastern, your order will be shipped the next business day unless we contact you. View our winter holiday office closure and shipping schedule.
How do I find out the status of my order?
If you placed your order through email or fax, our sales and customer service team will send an email or fax confirmation regarding your order. You can request a tracking number for your shipment by contacting 1-866-423-3638 or firstname.lastname@example.org.
If you placed your order online you should have received email confirmations for each stage in the ordering and shipping process. You may also contact customer service at 1-866-423-3638 or email@example.com to inquire about your order.
How do I change my order?
In most instances an order may be changed by contacting customer service via email or telephone. We cannot change your order if it has been prepared for, or already shipped. At your request customer service can reroute a shipment in transit or ship your modified order to you. Freight or shipping charges are the responsibility of the customer for changes requested.
Do you allow back orders?
Yes. We often allow back orders for certain products. Please contact customer service at 1-866-423-3638 or firstname.lastname@example.org.
Do you allow custom or special orders?
Yes. Lead times and cost will be discussed during initial placement of the order. You can view more information here.
Do you allow drop-ship orders?
Yes. Please contact a member of our sales team at 1-866-423-3638 or email@example.com to set up a drop-ship arrangement.
Are you able to ship blind if I provide a packing slip?
Yes. Please contact a member of our sales and customer service team at 1-866-423-3638 or firstname.lastname@example.org to place your order and make blind shipping arrangements. We will ship blind to most U.S. locations. Blind shipments cannot be done internationally.
How do I cancel my order?
If you must cancel an order, and the order has not been shipped, please contact a member of our sales and customer service team at 1-866-423-3638 or email@example.com. If your order has been shipped, an RGA must be initiated.
What is your return policy?
We will make every effort to ensure you are happy with your purchase. Standard products may be returned to us with written authorization (RGA). If you must return your purchase, we will honor your return. To start the RGA process please contact us at 1-866-423-3638 or firstname.lastname@example.org.
I want to return my purchase. What do I do?
If you need to return your purchase please initiate the RGA process described below.
How do I begin the RGA process?
Step 1 – Initiating the RGA
Contact our customer service team at 1-866-423-3638 or email@example.com to obtain a Return Goods Authorization (RGA) number.
Step 2 – Clearly mark merchandise with RGA number
Clearly write the RGA number on the return. Returned goods without an RGA number may be credited to the wrong account or not credited to any account.
Step 3 – Shipping arrangements and cost for freight
If a mistake on your order was made by us we will make it right. In this case, we will arrange for, and cover the cost of, return shipping. Freight or shipping arrangements and cost are your responsibility if the error was made on your side.
Step 4 – Processing
Once the freight has been received by us we will match it to the proper RGA number and process the return.
Step 5 – Issuing Credit
Once the return has been processed, a credit will be issued to your Adrian’s account by our accounting department within 3 business days. If you need a specific credit method (such as check, credit card, etc.) please contact customer service at 1-866-423-3638 or firstname.lastname@example.org.
Shipping, Freight and Delivery Questions
Do you offer free shipping?
Free shipping is available on our online store for Bednet and Freight Saver product lines with orders of $1500 or more, excluding tax and shipping.
Where do you ship to?
If ordering online, we only ship to the U.S. (no PO Boxes or APO/FPO addresses.) If you need to place an order to ship anywhere other than the U.S. call 1-866-423-3638 or email email@example.com. We do ship internationally.
How can I track my shipped order?
If you ordered via our e-commerce store, you will receive an email after your order has shipped with a tracking number. You can also contact customer service at 1-866-423-3638 or firstname.lastname@example.org to obtain a tracking number.
What freight carriers do you use?
Parcel Shipments – smaller packages are shipped FedEx and United Parcel Service (UPS).
Freight Shipments – We have long-standing relationships with many freight carries. Currently our freight carrier relationships include: AAA Cooper, Averitt Express, Central Transport, Conway, Estes, FedEx Freight, Old Dominion, R&L, Southeastern Freight Lines, UPS Freight, and YRC.
Can I use my own freight carrier or Third Party Logistics company?
Yes, however you will likely experience increased processing time for your order due to more people being involved in the process. Please understand that you will be responsible for the order contents once it leaves our dock. If you choose to arrange your own freight carrier or third party logistics company (3PL) the tips below can help the process run smoothly:
- Work closely with your sales or customer service rep to arrange a pick up time.
- Clearly communicate to Adrian’s, Inc. what 3PL you use (if applicable), what carrier is picking up the freight and when they are doing it.
- If you use a 3PL for your freight, clearly communicate name of both the 3PL and the actual freight carrier. This will avoid confusion on pick up.
- Freight pick up hours are between 2:30 – 4:30 pm EDT. Please arrange pick up times during these hours only.
- To avoid confusion at pick up make sure the driver knows the name of your company.
What are the advantages of Adrian’s, Inc. arranging the freight/shipping for my order?
Competitive pricing. Due to our long-standing relationships, and volume of what we ship, we can save money on your freight expense.
Responsibility for Damage in Transit
If you allow Adrian’s, Inc. to arrange for freight/shipping of your order we will take responsibility for making sure your freight arrives in good condition. If your order is damaged in transit we will make sure you have replacement product for what was damaged and work with the freight carrier to investigate the issue.
If you choose to arrange, and pay, for your freight directly any damage claims must be handled by you. Adrian’s, Inc. will have no control or responsibility once it leaves our dock.
Can I get a quote on shipping charges?
Yes. Contact customer service at 1-866-423-3638 or email@example.com to ask for a shipping quote.
Can I have this sent overnight even though it is after 1:00 p.m.?
Not usually. We typically require all orders to be placed by 11 a.m. EST in order for the order to be shipped out that day. In certain cases we can expedite an order if it is placed after 1 p.m. Eastern. This request is handled on a case-by-case basis and depends on product availability, size of the order, availability of warehouse personnel to process quickly and whether the freight/shipping carriers have picked up shipments for the day.
My product was damaged when I received it. What are my options?
If we routed the shipment, and it was shipped pre-paid, we will replace the damaged product if possible and handle the freight claim. If you routed the shipment, or it was shipped collect you will be responsible for handling the freight claim.
How can I establish payment terms?
New customers must complete our new customer setup process to establish terms. The process is simple and easy. Click here to get started.
What are your standard payment terms?
Our standard terms are Net 30. If you require different terms please contact sales at 1-866-423-3638 or firstname.lastname@example.org.
Can I pay with credit card?
Yes. Please contact customer service or accounts receivable to provide card information. For your security, do NOT send payment information via email.
What other payment methods do you offer?
For customers who must use an alternative payment method we accept wire transfer and ACH payments.
My credit card statement says Adrian’s, Inc. Who is Adrian’s, Inc?
Adrian’s, Inc. is the parent company for Bednet®, Adrian’s Safety Solutions and Freight Saver. All credit card statements will reflect the name Adrian’s., Inc.
Do you charge sales tax on any of your products?
Adrian’s, Inc. is required by law to collect sales tax on orders shipped to Tennessee. If you are shipping to a Tennessee location the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Important Sales Tax Information
Tennessee: Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue’s Website.
My invoice is incorrect. What do I do?
All invoices are checked for accuracy before billing, however errors can occasionally occur. If you find a possible error on your invoice please contact our accounting department at 1-866-423-3638 or email@example.com to inform us of the error. We will review your invoice for accuracy and make any adjustments necessary.
My invoice is past due but I need to place an order. Who should I contact?
All past due invoices must be paid before a new order can be processed and shipped. Contact our accounting department at 1-866-423-3638 or firstname.lastname@example.org to inquire about special arrangements.
How do I contact your Customer Service team?
We are here to serve you. You can contact our friendly customer service team in the following ways:
What are the hours of operations for Customer Service?
Customer service is open Monday – Friday 8:30 a.m. – 4:30 p.m. Eastern time, excluding holidays.
What is your Holiday 2016 Office Schedule?
So that our employees may spend time with their families over the holiday season, Adrian’s, Inc. and all of our brands will be closed or have abbreviated days as follows:
Orders placed after 11 a.m. Tuesday, November 22 will be shipped on Monday, November 28.
- Wednesday, November 23: Office closes at noon EST
- Thursday, November 24: Office closed
- Friday, November 25: Office closed
Orders placed after 11 a.m. Wednesday, December 21 will be shipped on Tuesday, December 27.
- Thursday, Dec 22, 2016: Office closes at noon EST
- Friday, December 23, 2016: Office closed
- Monday, December 26, 2016: Office closed
New Year Holiday
Orders placed after 11 a.m. Friday, December 30 will be shipped on Tuesday, January 3.
- Monday, January 2, 2017: Office closed
Connecting with Us
How can I reach you?
To place orders by phone please call us Monday – Friday, 8:30-5:00 Eastern Time.
Toll Free: 866-423-3638
PO Box 6091
Knoxville, TN 37914
For customer service and general inquiries please use the contact us form.
How do I find you on social media?
There are many ways to connect with us.
Marketing and Public Relations
How do I contact your marketing department?
You can contact our marketing team in the following ways:
How do I contact your public relations department?
You can contact Adrian’s, Inc. public relations department in the following ways: